From the other side of that story, my gym has been offering Class Pass (it’s 100% class-based, no open gym time). I’ve been going for 2 years, and I really value the relationships I’ve forged and the coaches can give me advice based on knowing me for a long time, and alternately can yell at me when they know I can go harder :)

I wouldn’t say anyone would snub their nose at a class pass person (as many of them end up using it to shop around and then stay with us), but there’s definitely a different dynamic between the regulars and the class pass-ers.